CitySprint

Online Dynamic Customer Reporting Solution

CitySprint is one of the leading courier companies in the UK. It has a prestigious customer base which requires excellent service. It is essential therefore that their customers have full visibility of the service levels they are receiving. CitySprint need to provide regular, accurate reports customised in formats configured especially for their customers.

The customer needed an easy to use flexible reporting solution that enabled:

• Easy data access and data retrieval,
• Ability to customise reports (data and formatting),
• Reduce the dependency on the IT department,
• Improve the accuracy of data for improved decision making,
• Enable reports to be generated more quickly,
• Improve customer service levels and increase their competitive edge.

Magenta implemented a unique reporting solution that was easy to use and allowed the customer to extract enterprise data 24/7 at any of their office locations.

This solution contained:

• Browser based reporting for easy access from office/home/customer site,
• User configurable flexible reporting,
• E-billing - allowing customer formatted e-invoices,
• Users own library of configured reports.

The implementation of Magenta's new reporting system has lead to some key benefits for CitySprint these include:

• A significant reduction in the time taken and resources required to produce reports,
• Improved customer service levels:
  • Customers receive reports in the format they want when they want,
  • Improved decision making through better more accurate information;
  • A flexible reporting structure which can grow as the business grows.

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